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Evidence Guide: CHCORG612D - Review organisation's effectiveness

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCORG612D - Review organisation's effectiveness

What evidence can you provide to prove your understanding of each of the following citeria?

Respond to the external environment

  1. Implement strategies to continually identify and analyse relevant external trends in terms of their impact on the organisation, its clients and the community
  2. Implement strategies to ensure organisation practices and policies reflect current statutory and legislative requirements
  3. Gather best practice and comparison data and use to identify potential areas for improvement to respond to changes and trends
  4. Implement mechanisms to collect feedback from clients, target groups and the community and use it to review effectiveness of the organisation and relevance of strategic and business plans
Implement strategies to continually identify and analyse relevant external trends in terms of their impact on the organisation, its clients and the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies to ensure organisation practices and policies reflect current statutory and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather best practice and comparison data and use to identify potential areas for improvement to respond to changes and trends

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement mechanisms to collect feedback from clients, target groups and the community and use it to review effectiveness of the organisation and relevance of strategic and business plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement continuous improvement

  1. Use appropriate mechanisms for performance evaluation to measure organisation effectiveness including review of:
Use appropriate mechanisms for performance evaluation to measure organisation effectiveness including review of:

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

financial and personnel performance data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

client satisfaction levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

compliance with current legislative/statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

protocols, practices and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

staff competency levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

staff planning, recruitment and training

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

information technology

  1. Revise organisation practices and procedures as appropriate to reflect the outcomes of performance evaluation
  2. Undertake consultation, including with staff and relevant industrial parties, to facilitate implementing organisation improvements
  3. Develop and routinely apply appropriate quality assurance procedures and review for continuing relevance
Revise organisation practices and procedures as appropriate to reflect the outcomes of performance evaluation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake consultation, including with staff and relevant industrial parties, to facilitate implementing organisation improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and routinely apply appropriate quality assurance procedures and review for continuing relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refocus the organisation/service

  1. Regularly collect information on changing client and community needs and use to review continuing relevance and effectiveness of services provided
  2. Where indicators suggest a need to change organisation services, practices and directions to reflect changing client requirements, policy or financial environment or community directions, explore a full range of options to ensure revisions are appropriate and meet needs
  3. Where appropriate, alter strategic plans and organisation objectives and priorities to reflect changing directions in service delivery
  4. Routinely use consultative processes to ensure staff, clients and stakeholders support changed arrangements
  5. Provide appropriate staff training to maximise outcomes from continuous improvement processes
Regularly collect information on changing client and community needs and use to review continuing relevance and effectiveness of services provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where indicators suggest a need to change organisation services, practices and directions to reflect changing client requirements, policy or financial environment or community directions, explore a full range of options to ensure revisions are appropriate and meet needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, alter strategic plans and organisation objectives and priorities to reflect changing directions in service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routinely use consultative processes to ensure staff, clients and stakeholders support changed arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate staff training to maximise outcomes from continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on one or more occasions to enable assessment of all aspects of competence in review of organisation effectiveness

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Organisation management and development

Process re-engineering

Quality assurance

Strategic planning principles and approaches

Essential skills:

It is critical that the candidate demonstrate the ability to:

Consult with staff and other relevant parties

Develop and implement practices to improve organisation effectiveness

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate effective communication and interpersonal skills including:

language competence required to fulfil the procedures of the organisation/service

language used may be English, signing or a community language

literacy competence required to fulfil organisation's procedures

language used may be English or a community language

negotiation

Demonstrate effective time management and work planning

Demonstrate awareness and understanding of effective individual and team operations

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Service/agency improvement options may include:

Best practice management approaches

Continuous improvement processes

Process re-engineering

Quality assurance mechanisms

Relevant external trends may include:

Changes in technology

Demographic

Economic

Impact of changing policies and services

Political/social

Internal trends/developments may include:

Changes to staff and management

Client expectations

Industrial relations issues

Level of staff skill and commitment

New policies and work practices

Quality assurance standards

Staffing levels